Responsible Gaming
at ck97
ck97 is committed to providing a safe, fair, and transparent gaming environment for every player in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep your play enjoyable — always on your terms.
Six Pillars of Safe Play at ck97
These six principles define how ck97 approaches responsible gaming — from the tools we build to the way our support team is trained to respond when players need help.
Age Verification — 21+ Strictly Enforced
ck97 operates a zero-tolerance policy on underage gambling. Every new account is subject to age verification during registration, and ck97 reserves the right to request identity documents at any time to confirm that a player is 21 years of age or older. Accounts that fail age verification are closed immediately and all funds are held pending investigation.
Deposit Limits — Control Your Spending
Players can set daily, weekly, or monthly deposit limits directly from their ck97 account settings. Once a limit is active, ck97's system automatically blocks any deposit attempt that would breach it. Limit reductions take effect immediately; limit increases require a 48-hour cooling-off period before they become active, protecting you from impulsive decisions.
Session Reminders — Stay Aware of Time
Time passes quickly during an engaging gaming session. ck97 allows you to set pop-up session reminders at 30-minute, 1-hour, or custom intervals. When your reminder triggers, the platform pauses to display a notification showing how long you have been playing and how much you have wagered — giving you a moment of clarity to decide whether to continue.
Time-Out Periods — Take a Short Break
If you feel you need a short break from gambling, ck97's time-out feature lets you temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Time-outs are activated instantly and cannot be cancelled early — they run their full course to ensure the break is effective.
Self-Exclusion — A Longer-Term Solution
For players who need a more lasting break, ck97 offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent exclusion. Self-exclusion is a serious, enforceable measure — once activated, ck97 will close your account, void any pending bonuses, and ensure you cannot re-register. Permanent self-exclusion cannot be reversed under any circumstances.
24/7 Support — Always Here When You Need Us
ck97's player support team is trained in responsible gaming best practices and is available 24 hours a day, 7 days a week via live chat, email, and WhatsApp. If you are concerned about your own gambling or that of someone close to you, our support agents can activate any of the above tools on your behalf and connect you with external professional resources.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of income, age, or experience. The warning signs below are not judgements — they are signals that it may be time to use ck97's support tools or seek outside help.
Chasing Losses
Continuing to gamble in an attempt to win back money that has already been lost, often escalating bet sizes to recover losses faster.
Losing Track of Time
Regularly spending much longer gambling than originally intended, or finding it difficult to stop a session even when you planned to.
Gambling Beyond Your Means
Spending money on gambling that is needed for essential expenses such as rent, food, utility bills, or school fees for family members.
Social Withdrawal
Withdrawing from family, friends, or social activities in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh to spend more time gambling online.
Gambling to Cope
Using gambling as a way to escape stress, anxiety, depression, boredom, or other emotional difficulties rather than as a form of entertainment.
Hiding Your Gambling
Concealing the amount of time or money spent gambling from family members, friends, or colleagues, or feeling shame or guilt about your gambling activity.
If you recognise any of these signs in yourself or someone you know: Please use ck97's self-exclusion or time-out tools immediately, and contact our support team at [email protected]. You can also seek confidential help from a qualified mental health professional or problem gambling counsellor in Bangladesh.
How to Use ck97's Safety Tools
All of ck97's responsible gaming tools are accessible directly from your account dashboard. Here is a step-by-step guide to activating each one.
Log In to Your Account
Visit the ck97 Login page and sign in using your registered username and password. All responsible gaming tools are located within your account dashboard under the "Safety & Limits" section.
Choose Your Limit Type
Select from deposit limits (daily / weekly / monthly), loss limits, wager limits, or session time limits. Enter the maximum amount or duration you are comfortable with and confirm your selection.
Activate Instantly
Deposit limit reductions and time-out periods activate immediately upon confirmation. Limit increases have a mandatory 48-hour review period. Self-exclusion activates within minutes and cannot be reversed during the selected period.
Contact Support Any Time
If you prefer not to manage these tools yourself, our 24/7 support team can activate any limit, time-out, or self-exclusion on your behalf via live chat. Response time is typically 2–5 minutes.
No Fees, No Judgement: Activating any responsible gaming tool on ck97 is free of charge and completely confidential. Our support team will never question your decision to set limits or self-exclude — we fully support and respect your choice to manage your play safely.
Ask Yourself These Questions
The following questions are adapted from internationally recognised problem gambling screening tools. Answer them honestly. If you answer "yes" to three or more, we strongly encourage you to use ck97's self-exclusion feature or speak to a professional counsellor.
Honest self-assessment is the first step. There is no scoring penalty, no account impact, and no record kept by ck97 of how you answer these questions. They exist solely to help you reflect on your own relationship with gambling.
Have you ever gambled with money that was set aside for essential expenses such as rent, food, bills, or your children's education?
Do you find yourself thinking about gambling frequently throughout the day, even when you are doing other things?
Have you ever tried to stop or reduce your gambling but found it difficult or impossible to follow through?
Do you feel irritable, restless, or anxious when you are not able to gamble or when you try to cut back?
Have you borrowed money, sold possessions, or taken on debt in order to fund your gambling?
Has gambling caused conflict with your family, friends, or colleagues, or affected your work or studies?
Do you gamble to escape feelings of stress, loneliness, depression, or anxiety rather than purely for entertainment?
Have you ever lied to people close to you about how much time or money you spend gambling?
ck97 Responsible Gaming Policy
ck97 takes its duty of care to players seriously. This Responsible Gaming Policy sets out the platform's obligations, the tools available to players, and the standards that govern how ck97 approaches player safety across its full range of casino games, live dealer tables, slot titles, and cricket betting markets.
Eligibility and Age Restrictions: Access to ck97 is strictly limited to individuals who are 21 years of age or older. Bangladesh's gambling environment means that ck97 operates as an offshore platform, and the platform has chosen to set its minimum age at 21 — above many international standards — in recognition of the need for extra caution in the Bangladesh market. Age verification is conducted during the Know Your Customer (KYC) process, which all players must complete before withdrawals are processed. ck97 may suspend an account at any time if age verification cannot be confirmed to the platform's satisfaction.
Deposit Limits: ck97 encourages all players to set a deposit limit at the point of registration. Deposit limits are the single most effective tool for keeping gambling within a pre-defined entertainment budget. Limits can be set in Bangladeshi Taka (৳) across daily, weekly, and monthly timeframes. Once a limit is set, it applies across all payment methods — bKash, Nagad, Rocket, Upay, USDT, and card payments — so there is no way to circumvent it by switching payment channels. Players are reminded that ck97 will never encourage or pressure any player to increase their deposit limit.
Loss Limits and Wager Limits: In addition to deposit limits, ck97 allows players to set maximum loss limits (the total amount you are willing to lose in a given period) and maximum wager limits per individual bet or spin. These controls are particularly useful for players who play high-volatility slots or who engage in live cricket betting markets where single-event exposure can be significant.
Reality Checks and Session Management: ck97's session management tools are designed to break the immersive flow of gameplay with regular, factual reality checks. When a session reminder is active, the platform will display a neutral, non-judgmental notification showing your current session duration, total wagered amount, and net position for the session. This information is presented without pressure — you are simply reminded of the facts so that you can make an informed decision about whether to continue.
Self-Exclusion Policy: Self-exclusion at ck97 is a formal, binding arrangement between the player and the platform. When a player activates self-exclusion, ck97 will: (1) immediately close the account and prevent login; (2) cancel any active bonuses; (3) return any remaining real-money balance to the player's last verified payment method within standard withdrawal processing times; (4) flag the account so that it cannot be reopened during the exclusion period; and (5) ensure that any marketing communications are suppressed for the duration of the exclusion. Players who are permanently self-excluded will not be permitted to create a new account on the ck97 platform under any circumstances.
Protecting Vulnerable Players: ck97's support team is trained to identify patterns of play that may indicate a player is experiencing difficulties. These patterns include unusually rapid escalation of stake sizes, extended uninterrupted sessions, frequent deposits followed by immediate full-balance wagering, and repeated requests to increase deposit limits combined with frequent withdrawal cancellations. When these patterns are detected, ck97 reserves the right to proactively contact the player, apply a temporary account review, or prompt the player to complete a welfare check before continuing to play.
Minors and Device Sharing: If you share a computer, smartphone, or tablet with family members — particularly children — ck97 strongly recommends that you log out of your account after every session and ensure that your login credentials are not stored or accessible to others. Consider using a separate browser profile or parental control software to prevent minors from accessing gambling content on shared devices.
Gambling as Entertainment, Not Income: ck97 is clear on this point — gambling is a form of paid entertainment. The house edge means that, over time, the platform generates revenue and players, on average, lose more than they win. ck97 does not market its platform as a way to make money, earn a living, or generate consistent financial returns. Any player who approaches gambling with the expectation of profit rather than entertainment is at a significantly elevated risk of developing gambling-related harm. Play for fun, within your means, and within the limits you set for yourself.
Contact Our Support Team
If gambling is becoming a problem, do not wait. Reach out through any of the channels below — our responsible gaming-trained support team is ready to help, with no judgement and no delay.
Live Chat
The fastest way to reach us. Live chat is available 24 hours a day, 7 days a week directly from the ck97 website. Average response time is under 2 minutes.
Email Support
For formal responsible gaming requests — including self-exclusion, account closure, and data queries — email us at [email protected]. We respond within 5 business days.
WhatsApp contact details are available via your ck97 account dashboard. This channel is monitored 24/7 and is ideal for urgent responsible gaming queries from players across Bangladesh.
Account Dashboard
Log in to your ck97 account and navigate to "Safety & Limits" to self-manage all responsible gaming tools — deposit limits, session reminders, time-outs, and self-exclusion — without contacting support.
External Resources: If you feel you need support beyond what ck97 can provide, we encourage you to seek help from a qualified mental health professional or addiction counsellor in Bangladesh. ck97's support team can provide general guidance but is not a substitute for professional clinical care. Please reach out to a trusted family member, friend, or healthcare provider if you are struggling.
Play Smart, Play Safe at ck97
Responsible gaming starts with awareness. Explore our games, review our FAQ, or log in to set your limits today.