ck97 Terms & Conditions — Rules Governing Platform Use

These Terms & Conditions ("Terms") govern the relationship between you ("Player", "User", "You") and ck97 ("the Platform", "we", "us", "our") with respect to your access to and use of the ck97 website located at ck97.io, including all associated services, games, betting products, account features, promotional offers, and payment facilities (collectively, "the Service").

By creating an account on ck97, making a deposit, placing a wager, or otherwise accessing any part of the Service, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not accept these Terms, you must not access or use the Service.

These Terms apply alongside any additional rules, policies, or guidelines published by ck97 from time to time, including the Privacy Policy and the Responsible Gaming Policy, all of which are incorporated herein by reference. In the event of a conflict between these Terms and any supplementary document, these Terms shall prevail unless expressly stated otherwise.

To register and use the ck97 platform, you must satisfy all of the following eligibility criteria at all times during your use of the Service:

• You are at least 21 years of age. ck97 operates a strict 21+ policy and will not knowingly provide services to any person below this age threshold.
• You are accessing the Service as a private individual acting in your personal capacity and not on behalf of any commercial entity or third party.
• You have not been previously excluded from the ck97 platform or any other gambling platform for fraud, abuse, or responsible gaming reasons that remain in force.
• You are not acting as an agent for or on behalf of any other person with respect to the use of the Service.
• You are not a current employee, director, officer, or agent of ck97 or any of its affiliated companies, nor an immediate family member of any such person.
• You possess the legal capacity to enter into binding contracts under the laws applicable to you.

Each Player is permitted to hold one account only on the ck97 platform. Opening multiple accounts — whether under the same or different identities — is strictly prohibited and will result in the immediate suspension of all associated accounts and the forfeiture of any balances therein.

When registering an account, you must provide accurate, complete, and current information. You agree to update your account information promptly if any details change. ck97 may require you to verify your identity by submitting documentation including, but not limited to, a government-issued photo identification document, proof of address, and proof of payment method ownership.

You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username and password. You must not share your login details with any third party. Any activity conducted through your account — whether authorised by you or not — is your sole responsibility. If you suspect unauthorised access to your account, you must contact ck97 support immediately via live chat.

ck97 accepts deposits via the following approved payment methods: bKash, Nagad, Rocket, Upay, USDT TRC-20, Visa, and Mastercard. All deposit methods are subject to minimum and maximum transaction limits displayed at the point of transaction. ck97 reserves the right to amend supported payment methods and applicable limits without prior notice.

All funds deposited into your ck97 account must originate from a payment source registered in your own name. Third-party deposits — including deposits made on your behalf by another person — are strictly prohibited. ck97 may suspend an account and initiate an investigation if a third-party deposit is detected.

Deposits are generally credited to your ck97 balance within seconds for mobile wallet transactions (bKash, Nagad, Rocket, Upay). Cryptocurrency deposits via USDT TRC-20 are subject to blockchain confirmation times. ck97 is not responsible for delays caused by third-party payment processors, network congestion, or force majeure events.

ck97 does not charge fees on standard deposits; however, your payment provider may apply their own transaction charges. You are responsible for any such charges. All account balances are maintained in Bangladeshi Taka (BDT) unless otherwise specified for cryptocurrency transactions.

Players may request withdrawals of cleared real-money funds from their ck97 account balance at any time, subject to the conditions set out in these Terms. Withdrawals will be processed to the same payment method used for your most recent deposit unless ck97 determines an alternative method is appropriate at its sole discretion.

Before a withdrawal is approved, ck97 may require the Player to complete identity verification (KYC) procedures. This may include submission of a valid national identification card, passport, utility bill dated within three months, and a selfie with the identification document. Failure to complete verification within the specified timeframe may result in withdrawal suspension.

Withdrawal processing times are as follows:

• bKash / Nagad / Rocket / Upay: Typically within 15 minutes to 2 hours of approval, subject to the payment provider's processing schedule.
• USDT TRC-20: Within 1 to 4 hours of approval, subject to blockchain network conditions.
• Visa / Mastercard: 3 to 7 business days depending on your card issuer.

ck97 reserves the right to impose a maximum withdrawal limit per transaction and per rolling 24-hour period. These limits are displayed in the withdrawal section of the account dashboard and may be amended from time to time. Withdrawals in excess of applicable limits may be split into multiple transactions processed over consecutive days.

ck97 offers various bonuses and promotional incentives to both new and existing players from time to time. All bonuses are subject to the specific terms and conditions published alongside each individual offer. In the absence of specific terms, the general bonus conditions set out in this section apply.

Unless the specific promotion terms state otherwise, the following general conditions apply to all ck97 bonuses:

• Each bonus offer may be claimed once per eligible Player, per household, per device, and per IP address, unless explicitly stated otherwise.
• Bonus funds and any winnings generated from bonus funds are subject to a minimum wagering requirement of 30x the bonus amount unless the specific promotion states a different multiplier.
• Wagering requirements must be met within 30 days of the bonus being credited to your account. Uncompleted bonuses will expire automatically after this period.
• Certain game types (including but not limited to live casino games, certain table games, and specific slots) may contribute differently to wagering requirements or may be excluded entirely. Contribution rates are published on the promotions page.
• ck97 reserves the right to withdraw any bonus offer at any time prior to the bonus being credited to an account, and to amend or cancel any ongoing promotion with reasonable notice to affected players.
• Any indication of bonus abuse — including but not limited to creating multiple accounts to claim the same offer, exploiting technical errors, or coordinated wagering to guarantee a profit — will result in the cancellation of the bonus, forfeiture of associated winnings, and potential account suspension.

All games available on the ck97 platform are supplied by third-party game providers including, but not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game operates under the rules established by its respective provider. Players are responsible for familiarising themselves with the specific rules of each game before placing wagers.

All game outcomes on the ck97 platform are determined by certified Random Number Generator (RNG) systems operated and maintained by the respective game providers. These systems are independently audited for randomness and fairness. ck97 does not develop or modify game software and cannot influence game outcomes.

In the event of a technical malfunction, interrupted connection, or any other fault that disrupts a game round in progress, ck97 will make reasonable efforts to resolve the issue and restore the game to its correct state. Where this is not possible, the affected wager may be refunded to the Player's account at ck97's discretion. ck97's decision in such matters is final.

The following conduct is strictly prohibited on the ck97 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of all balances, and reporting to relevant authorities:

• Fraudulent activity: Use of stolen, fraudulent, or unauthorised payment instruments; chargeback fraud; or providing false identity information during registration or verification.
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including poker or table game variants.
• Automated software: Use of bots, scripts, artificial intelligence tools, or any automated software to interact with the Service in place of a human player.
• Arbitrage & bonus abuse: Systematically exploiting promotional offers, wagering patterns designed to guarantee profit regardless of outcome, or any form of advantage play that exploits technical or procedural errors.
• Money laundering: Using the ck97 platform as a mechanism to process funds derived from illegal activity. ck97 cooperates fully with financial intelligence and law enforcement authorities in relation to suspected money laundering activity.
• Account sharing: Allowing any third party to access or operate your ck97 account, or operating an account on behalf of another person.
• Harassment: Any threatening, abusive, offensive, or otherwise inappropriate conduct directed at ck97 staff or other platform users through any communication channel.

All content on the ck97 platform — including but not limited to the ck97 brand name and logo, website design, text, graphics, user interface elements, and software — is the exclusive property of ck97 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial gaming activities. This licence does not permit you to copy, reproduce, distribute, publicly display, reverse engineer, or create derivative works from any part of the Service without the prior written consent of ck97.

Game content provided by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) remains the intellectual property of the respective studios and is used by ck97 under valid licensing agreements. Players may not copy, distribute, or exploit such game content in any way.

To the fullest extent permitted by applicable law, ck97 and its officers, directors, employees, agents, and affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of or inability to use the Service, including but not limited to:

• Losses arising from wagering or gambling activities conducted on the platform;
• Technical failures, interruptions, or errors in the Service caused by circumstances outside ck97's reasonable control;
• Unauthorised access to your account resulting from your failure to protect your credentials;
• Decisions made by ck97 in the exercise of its rights under these Terms, including account suspension or withdrawal refusal following a suspected violation;
• Any delay in the processing of deposits or withdrawals attributable to third-party payment providers.

The Service is provided on an "as is" and "as available" basis. ck97 makes no warranties, express or implied, regarding the uninterrupted availability of the Service or the accuracy of information displayed on the platform.

ck97 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By creating an account and using the Service, you consent to the collection and processing of your personal data as described in the Privacy Policy.

ck97 implements industry-standard security measures including SSL/TLS encryption, password hashing, and access controls to protect your personal data against unauthorised access, disclosure, or misuse. While ck97 takes all reasonable precautions, no data transmission over the internet can be guaranteed to be completely secure.

ck97 may share your data with third parties in limited circumstances: with identity verification and KYC service providers to fulfil legal obligations; with payment processors to complete transactions; and with law enforcement or regulatory authorities where required by applicable law.

ck97 is committed to promoting responsible gaming and takes active steps to support Players who may be experiencing gambling-related difficulties. The following tools are available to all registered Players through the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Reminders: Configure notifications to alert you when a specified period of continuous play has elapsed.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing (minimum 24 hours, maximum 6 months).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the ck97 platform. Self-exclusion requests are processed within 24 hours and cannot be reversed during the specified exclusion period.

If you believe your gambling may be becoming problematic, please contact the ck97 support team via live chat immediately. Our support agents are available 24/7 and can assist you in activating the appropriate responsible gaming measures. For further guidance, please visit the Responsible Gaming page.

ck97 enforces a strict 21+ age policy. Any Player found to be under 21 years of age will have their account immediately suspended, all funds frozen, and any winnings generated forfeited. ck97 is committed to preventing underage gambling and uses automated and manual controls to enforce this requirement.

ck97 reserves the right to suspend, restrict, or permanently close any Player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Suspected violation of any provision of these Terms;
• Suspected fraudulent, abusive, or unlawful activity involving the account;
• Receipt of a chargeback or payment dispute initiated by the Player or the Player's payment provider;
• Failure to complete identity verification within the required timeframe;
• Receipt of a self-exclusion request from the Player or a court order or regulatory instruction requiring account closure;
• Reasonable suspicion that the Player is under 21 years of age.

Players may voluntarily close their account at any time by contacting ck97 support via live chat. Upon voluntary closure, any outstanding real-money balance (excluding bonus funds and any funds under investigation) will be processed for withdrawal to the Player's registered payment method within the standard withdrawal timeframe, provided all verification requirements have been met.

In cases where an account is closed due to suspected fraud or Terms violations, ck97 reserves the right to withhold balances pending investigation. ck97 will communicate the outcome of any such investigation to the Player in a timely manner.

ck97 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, ck97 will notify registered Players by displaying a notice on the platform or by sending a notification to the email address registered to your account. The updated Terms will display the revised effective date at the top of the document.

Your continued use of the Service following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Service and close your account prior to the effective date of the changes.

These Terms shall be interpreted and governed in accordance with generally accepted principles of international commercial law applicable to offshore gaming operations. ck97 operates as an offshore platform and does not assert the jurisdiction of any specific national court system as the exclusive venue for dispute resolution.

In the event of a dispute between you and ck97 arising out of or in connection with these Terms or your use of the Service, both parties agree to first attempt resolution through direct negotiation and good-faith communication. Players should contact the ck97 support team in the first instance by submitting a formal complaint via live chat or by email to the address published on this site.

ck97 will acknowledge all formal complaints within 48 hours and will endeavour to provide a final response within 14 business days. If a dispute cannot be resolved through direct negotiation, either party may refer the matter to a mutually agreed independent arbitration mechanism. The language of all dispute resolution proceedings shall be English.

Nothing in this clause limits any rights you may have under the consumer protection laws applicable in your jurisdiction to the extent those laws cannot be excluded by contract.

If you have any questions about these Terms & Conditions, require clarification on any provision, or wish to submit a formal complaint, please contact the ck97 support team through any of the following channels:

• Live Chat: Available 24/7 through the ck97 website. Average response time under 5 minutes.
• Email: [email protected] (plain text — not a clickable link). Response within 24 hours for non-urgent enquiries.
• WhatsApp: Contact details are displayed in the account dashboard after login.

When submitting a formal complaint, please include your registered account username, a clear description of the issue, the date(s) on which the issue occurred, and any relevant transaction references or screenshots. This information will help the ck97 support team resolve your query as efficiently as possible.

ck97 serves players across all divisions of Bangladesh — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — and our support team is experienced in handling queries specific to Bangladeshi payment methods including bKash, Nagad, Rocket, and Upay.